Type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way.  In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information including name, email, communications, comments, feedback, product reviews, recommendations, and personal profile.

 

How we collect information
When you conduct a transaction or use an online contact form on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why we collect such personal information
We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

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How we store, use, share and disclose site visitors' personal information
Our website is hosted on a secure platform, the hosting company provides us with the online platform that allows us to sell and share our products and services to you. Your data may be stored through the companies data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by hosting company and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we communicate with our site visitors
We may contact you to notify you regarding your contact form entry, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and postal mail.

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How we use cookies and other tracking tools

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of movements and actions on a site.  In accordance with the GDPR, please see below list of cookies used on our site

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How can your site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us at info@nervs.org.uk or send us mail to: North East Rider Volunteers, Unit 3, Crombie Road, Torry, Aberdeen, AB11 9QP

 

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@nervs.org.uk or send us mail to: North East Rider Volunteers Unit 3, Crombie Road, Torry, Aberdeen, AB11 9QP